Features
Everything your studio needs, automated
Every feature below is live in a real BFT studio today. Nothing here is a roadmap item.
Automated member engagement
Every interaction is an opportunity. No lead goes cold, no birthday goes unnoticed, and every milestone gets celebrated without anyone remembering to do it.
Texting is unlimited and included. No monthly cap, no credit top-ups, no reason to ration your follow-up.
Lead auto-text
The moment an enquiry lands in Glofox, that person gets a personalised SMS from your studio's name. Not in an hour, not when someone checks the inbox. Speed to contact is the single biggest lever on trial conversion, and your competition is not texting back at 11pm on a Friday.
Six SMS journeys
New Lead Nurture walks a prospect to their first class. Trial-to-Member converts before the pack expires. Win-Back and Re-Engagement catch fading members. Anniversary celebrates loyalty. Save fires for members at critical churn risk. Every step's copy and timing is editable in the admin portal.
Birthday SMS
Every member, every year, with nobody on your team needing to remember. Small gesture, real effect: members who feel personally recognised stay longer.
Milestone celebrations
At 100, 250, 500, 750 and 1,000 classes a member gets a congratulations text. When they next check in through the kiosk or a coach's dashboard, a branded shareable image is generated with their name and class count and sent to your studio inbox to post.
Google review requests
The review ask goes out straight after a milestone, when a member is proudest of what they have just done. That timing converts far better than a random request, and more five-star reviews means a better Maps ranking and more local walk-ins.
Inactivity outreach
Each morning StudioPilot builds a list of members who have not attended in five or more days and holds it for your approval. You review, exclude anyone you want to handle personally, and send. Nothing goes out without your say-so.
Churn prevention and the Save Queue
Most studios find out a member is leaving when the cancellation email arrives. StudioPilot gives you a two to four week head start, then hands you a ranked list of exactly who to contact today and what to say.
The Save Queue
Every morning, a ranked queue of the members most likely to quit. Each one shows their risk score, the plain-English reasons behind it, and four actions: send a text, log a call, snooze, or mark them saved. Your save rate is tracked over time so you can see the retention work paying off.
AI-drafted save messages
Tap draft and Claude writes a message grounded in that member's actual history: how often they used to come, when they stopped, what changed. You read it, edit it, and decide whether to send. Nothing is ever sent to a member automatically from the Save Queue.
Explainable churn risk
A 0-100 score built from eight weighted signals: days since last class, attendance trend, collapse in weekly rate, a broken streak, late cancels, no upcoming bookings, membership status and expiry, and how long they have been a member. You always see why someone is flagged. The weights can be tuned to your studio.
Engagement scoring
Separately from churn risk, every member carries a live engagement score from their attendance rate, trend and current streak. It is what powers the badges your coaches see and the at-risk lists in your reports.
Upsell targeting
Triallers attending three or more classes a week with the trial about to end are surfaced for a monthly conversation. Monthly members holding four or more a week for twelve weeks are flagged for annual. Data-backed timing, not cold upsells.
Late cancel management
Cancellations inside two hours are detected automatically. The member gets a warning text, repeat offenders are tracked and escalated, and you are notified when a full class loses a spot so you can fill it from the waitlist.
Coach dashboard
Your coaches should not be poking at the Glofox app while twenty people wait. This is built for the gym floor: fast, legible at arm's length, and full of context.
Coaches sign in with their existing Glofox credentials. No new passwords.
Today's classes
Every class for the day with time, capacity, bookings and waitlist. No menu-diving.
Smart attendee list
Each attendee carries badges: first class ever, on a trial with days remaining, back after an absence, close to a milestone, or has coach notes on file. Instant context with zero prep.
Today's Flags
A dedicated panel naming who needs attention in the next session: first-timers, members about to hit a milestone, anyone trending downward, and birthdays. A coach can send that member a text straight from the panel.
Member notes
Tap anyone for total classes, membership status, attendance history and notes. Notes persist across coaches, so a knee injury spotted by one coach is visible to the next. Notes live in StudioPilot, not Glofox.
One-tap check-in
Check members in individually or all at once, written straight back to Glofox. The list refreshes every fifteen seconds so two coaches on two devices never double up.
New
Door kiosk
Put a tablet by the door and members check themselves in. It frees your coaches from the clipboard entirely, and it turns the moment someone walks in into something worth showing up for.
Self check-in
Members tap their own name from today's class list. The check-in writes straight back to Glofox, so your attendance records stay correct without anyone doing anything.
Milestone moments, in public
Hit 250 classes and the whole screen celebrates. The congratulations text sends, the branded shareable image generates, and the Google review request queues up, all from one tap at the door.
Live challenge progress
The kiosk shows the active studio challenge and how the room is tracking against it. Competitive motivation right at the point of entry.
Session energy rating
On the way out, members rate the session one to five. Over time that tells you which classes, times and coaches land best, from the people actually in the room.
Member portal
An installable web app your members reach from any browser. No app store listing, no download. It cuts your admin while quietly driving referrals and attendance.
Members sign in with their existing Glofox email and password.
Profile and progress
Membership type, total classes attended, progress to their next milestone and the badges they have earned. It makes progress feel tangible.
Upcoming bookings
Their booked classes at a glance, so there is less confusion and fewer no-shows.
Hold requests
Members submit holds through a proper form with your rules built in: notice period, free weeks per year, per-week fee beyond that, and a maximum duration. You approve or decline in one click and everyone gets emailed. The hold is recorded in StudioPilot and actioned by you in Glofox.
Referral tracking
On first sign-in a member is asked who referred them and picks the name from your member list. The referrer gets an automatic thank-you text, and you get a referral leaderboard showing which members are actually bringing people through the door.
Challenges and leaderboards
Run class-count challenges with a live leaderboard. Members join from the portal and their progress updates on every check-in. It reliably lifts attendance during quiet months.
Admin command centre
One place to run the studio. It replaces the spreadsheets, the sticky notes and most of your day-to-day trips into the Glofox back office.
Dashboard with live KPIs: active members, new signups, MRR, churn rate and at-risk count
Save Queue with AI-drafted messages and save-rate tracking
Hold request queue with one-click approve or decline, plus hold analytics
Inactivity list with per-member exclusions before you send
Late cancel reports with repeat offender tracking and escalation
Full analytics: attendance, retention, fill rate, revenue and real Glofox payment data
Journey management: toggle any automation on or off, edit step messages inline
SMS template editor with full create, edit and delete. Changes apply immediately
Challenge management, leaderboards and the referral leaderboard
Upsell targets with the engagement data behind each recommendation
Reports that arrive without asking
Three emails on a schedule. No exports, no spreadsheets, no forgetting.
Weekly class capacity
Monday morning. Fill rates across every class, with the high-demand slots worth adding sessions to and the quiet ones worth consolidating, broken down by class, day and time. It replaces a feeling with a number.
Monthly financial report
First of the month. Members, attendance trends over three months, retention, MRR, average revenue per member and churn, plus real payment data pulled from Glofox: collected, failed, refunded and by method.
AI weekly digest
Monday morning, written by Claude. It reads your attendance, engagement, churn signals and revenue, then tells you the members who need attention, the opportunities worth chasing, and one specific recommendation backed by your own data.
Owner alerts, in real time
Texts to your phone the moment something matters, so you are never surprised by something that happened three days ago.
Someone enquired, and the auto-text has already gone out
A membership was purchased
React the same day, while it is still saveable
A spot opened up on a class that was full
Your members will never get spammed
This is the first thing every owner asks about, so it is worth being specific. The messaging layer is built to make over-texting structurally impossible.
Opt-outs are honoured
Marketing consent is read from each member's Glofox profile and respected on every send. A member who has opted out is never messaged, by any automation.
Quiet hours
Nothing sends outside 7am to 8pm in your studio's timezone. Genuinely urgent operational messages are the only exception.
One message per member per day
Deduplication runs across every automation at once, so a member with a birthday who is also on an inactivity list gets one text, not three.
A kill switch you control
Sending can be disabled for your entire studio instantly, from the admin portal. It stays off until you turn it on.
A full audit log
Every message sent, skipped or failed is logged with the reason. You can always answer the question "did we text this member, and what did we say?"
Isolation between studios
Every studio has its own signing secrets and encryption keys, and every read and write is checked against the studio it belongs to. No studio's data is reachable from another.
See it running on a real studio
Twenty minutes, live data, no slides. Bring your hardest question about your own numbers.